NC Medicaid Managed Care County Playbook Fact Sheet Tailored Care Management Tailored Care Management is a service available to NC Medicaid beneficiaries eligible for Tailored Plans. WellCare of North Carolina partners with providers to develop and deliver high-quality, cost-effective health care solutions. We understand that maintaining a healthy community starts with providing care to those who need it most. We are committed to improving the quality of life of our millions of members, who often include some of our nation ...Quality Measurement Technical Specifications. This document provides an overview of the Department’s plans for promoting high-quality care through NC Medicaid Managed Care based on the aims, goals and objectives outlined in the Department's Quality Strategy. It includes a list of the quality measures intended for monitoring beneficiary access ...Are you looking for a Medicaid or NC Health Choice provider or health plan in North Carolina? The NC Provider Directory is a tool that helps you find the right one for your needs. You can search by location, specialty, service, and more. You can also check the accuracy of your own provider information in NCTracks. Visit the NC Provider … NC Medicaid is a health insurance program for eligible North Carolina residents. Learn about the new Tailored Plans that will launch on July 1, 2024, and how to apply for NC Medicaid online or in person. Go to ncmedicaidplans.gov. Or call us toll free at 1-833-870-5500 (TTY: 711 or RelayNC.com). We can speak with you in other languages. 2. 3. Reason for Submitting Request. Beneficiaries may be eligible to return to NC Medicaid Direct and/or their LME/MCO if they meet one of the criteria below.This bulletin is applicable to both NC Medicaid Managed Care and NC Medicaid Direct. In addition to services outlined in Maternity Coverage and Service …NC.GOV; NCDHHS; SERVICES; Search. Home; North Carolina’s Value-Based Payment Strategy for Standard Plans and Providers in Medicaid Managed Care. VBP_Strategy_Final_20200108.pdf. PDF • 492.83 KB - October 24, 2022 First Published. October 24, 2022. Last Updated. October 24, 2022.Beneficiaries can enroll online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588) or through the free NC Medicaid … This webpage is your "Provider Playbook," a place where you can access the latest information, tools and other resources to help you and your patients smoothly transition to NC Medicaid Managed Care. Visit the Provider Playbook often as resources will be added as they become available. NC Medicaid Managed Care County Playbook Fact Sheet Tailored Care Management Tailored Care Management is a service available to NC Medicaid beneficiaries eligible for Tailored Plans. Welcome to NCTracks, the multi-payer Medicaid Management Information System for the N.C. Department of Health and Human Services (N.C. DHHS). PROVIDERS - Click on the Providers tab above to enter the Provider Portal. RECIPIENTS - Click on the Recipients tab above to enter the Recipient Portal. STATE AND FISCAL AGENT STAFF - Click on the …NCTracks Contact Center. Customer Service Agents are available to answer questions at this toll-free number: Phone: 800-688-6696. Calls are recorded to improve customer satisfaction. NCTracks AVRS. The Automated Voice Response System is encouraged to obtain claims status using a touch-tone phone. Phone: 800-723-4337.The decision is supported by the leadership of the state’s six LME/MCOs. While the start of Tailored Plans will be delayed, specific new services will still go live Dec. 1, 2022. NCDHHS and LME/MCOs will support providers of Tailored Care Management to launch their services on Dec. 1. Through Tailored Care Management, eligible …Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday. Or use the chat tool to chat with us online. For answers to common questions, go to Get answers . Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health plan This bulletin is applicable to both NC Medicaid Managed Care and NC Medicaid Direct. In addition to services outlined in Maternity Coverage and Service …Members in Tailored Care Management will have one Care Manager responsible for coordinating all services and supports (medical, behavioral, I/DD and TBI services and supports, pharmacy, social supports). Individuals who begin Tailored Care Management on Dec. 1, 2022, will stay in Tailored Care Management on April 1, 2023 - …Apr 27, 2021 · NC Medicaid Page 1 of 4 20210427 Fact Sheet Transition of Care Navigating North Carolina’s Transition to NC Medicaid Managed Care: A Fact Sheet for Members The North Carolina Medicaid program is transforming the way most people receive Medicaid or NC Health Choice services. Change text size. Login to Enroll. You can make the text size larger or zoom in on the page. Learn how to change your text size and zoom in on the page at these links: Chrome. Edge. Firefox.Go to ncmedicaidplans.gov. Or call us toll free at 1-833-870-5500 (TTY: 711 or RelayNC.com). We can speak with you in other languages. 2. 3. Reason for Submitting Request. Beneficiaries may be eligible to return to NC Medicaid Direct and/or their LME/MCO if they meet one of the criteria below.Apr 15, 2024 · Draft NC 1915 (b) Waiver Renewal - 042.06.00 - July 1, 2024. The draft application for NC 1915 (b) Waiver Renewal is posted for public comments. The Waiver can be accessed on the NC Medicaid State Plan Public Notices webpage. Comments can be submitted to [email protected]. Written comments may be sent to the following address ... We can help. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of …On December 1, 2023 more people became eligible for NC Medicaid through Medicaid expansion. Under expansion, NC Medicaid covers people ages 19 through 64 years with higher incomes. Many North Carolinians who did not qualify for health coverage prior to expansion now do. This dashboard, updated monthly, tracks how many people are …NCTracks Contact Center. Customer Service Agents are available to answer questions at this toll-free number: Phone: 800-688-6696. Calls are recorded to improve customer satisfaction. NCTracks AVRS. The Automated Voice Response System is encouraged to obtain claims status using a touch-tone phone. Phone: 800-723-4337.NC.GOV; NCDHHS; SERVICES; Search. Home; North Carolina’s Value-Based Payment Strategy for Standard Plans and Providers in Medicaid Managed Care. VBP_Strategy_Final_20200108.pdf. PDF • 492.83 KB - October 24, 2022 First Published. October 24, 2022. Last Updated. October 24, 2022.Serving Medicaid members in North Carolina. With Healthy Blue, you get the benefits you need to live your best: Doctor visits. Prescriptions. Vision care. Plus, no-cost extras just …Tuesday, April 16, 2024. Revised policy in addition to services outlined in Maternity Coverage and Reimbursement Bulletin posted Oct. 23, 2023. 1915 (b) (3) Services Transition to 1915 (i) Services by June 30, 2024.Managed Care Contracts. Under a managed care health insurance plan, patients receive the highest levels of quality care, at the lowest possible cost when patients choose hospitals, laboratories, clinics and providers that are part of the patient’s plan networks. Cone Health currently maintains contracts with the below managed care plans:Medicaid is a health insurance program for low-income individuals and families who cannot afford health care costs. NC Medicaid may help pay for certain medical expenses …To find your local DSS, go to ncdhhs.gov/localdss. Medicaid recertifications began April 1, 2023. You will get a letter from your local DSS if they need information to complete your recertification. Return the requested information to your local DSS to avoid a gap in your Medicaid coverage. Key Not Found For: pageNotFound_instructions. Key Not Found For: pageNotFound_body. The North Carolina Department of Health and Human Services today announced the launch of NC Medicaid's managed care enrollment website, …28 KB. Open Preview. adult-medicaid health-benefits-nc-medicaid. change-notice. CHANGE NOTICE FOR MANUAL NO. 22-05, Notice On The Use Of Social Security Numbers, Disproportionate Share Hospital (DSH) And Federally Qualified Health Centers (FQHC), Adult Mail-In Application, And Early And Periodic Screening, Diagnosis, And …Go to ncmedicaidplans.gov. Use the “chat” tool on the website. Or call us at 1-833-870-5500 (TTY: 711 or RelayNC.com), 7 a.m. to 5 p.m., Monday through Saturday. The call is toll free. 1. Request to Move to NC Medicaid Direct (Fee for Service) or LME-MCO: Provider Form. Check here if this request is for an individual seeking admission to ...Learn how to apply for NC Medicaid online, by phone, mail, or in person. Find out how to choose a health plan and a primary care provider after you are approved.NC Medicaid State Plans and Amendments List (MCAC 25Mar2022).pdf. NC Medicaid State Plans and Amendments List. PDF • 73.81 KB - March 24, 2022. NC Medicaid State Plans and Amendments List. First Published. March 24, 2022. Last Updated. March 24, 2022.The following policies, manuals, guidelines, and forms are intended to assist providers in billing for services covered under one or more of the NC DHHS divisions supported by NCTracks. Refer to the following links for coverage information and policy guidance. NOTE - Taxonomy information can be found on the Provider User Guides and Training page.DHHS has announced the launch of NC Medicaid’s managed care enrollment website, www.ncmedicaidplans.gov, in preparation for the launch of Medicaid Managed Care scheduled on July 1, 2021.Medicaid Managed Care open enrollment will begin March 15, 2021 and will continue through May 14, 2021. The purpose of the enrollment website …Vaya Health manages services for people with behavioral health (mental health and substance use), I/DD, and TBI in 32 counties across North Carolina. Beginning in 2024, Vaya Health also will manage physical health and pharmacy services for Medicaid. At Vaya, we believe that working together across different areas of care is the best way to help [email protected]. We appreciate your patience. Aug. 29, 2023 - NC Medicaid will host a virtual Personal Care Services (PCS) Stakeholder meeting on Wednesday, Sept.6, 2023, from 3 – 3:45 p.m. The purpose of the meeting is to introduce our new NC Linking Individual and Families for Long Term Services and … NC Department of Health and Human Services 2001 Mail Service Center Raleigh, NC 27699-2000. Customer Service Center: 1-800-662-7030 Visit RelayNC for information about TTY services. Contact Us. Call: 919-212-7000. Fax: 919-212-7028. Mail: Wake County Health & Human Services. P.O. Box 46833. Raleigh, NC 27620. Medicaid is a medical assistance program that serves children, adults and families.NC.GOV; NCDHHS; SERVICES; Search. Home; North Carolina’s Value-Based Payment Strategy for Standard Plans and Providers in Medicaid Managed Care. VBP_Strategy_Final_20200108.pdf. PDF • 492.83 KB - October 24, 2022 First Published. October 24, 2022. Last Updated. October 24, 2022.Managed Care Contracts. Under a managed care health insurance plan, patients receive the highest levels of quality care, at the lowest possible cost when patients choose hospitals, laboratories, clinics and providers that are part of the patient’s plan networks. Cone Health currently maintains contracts with the below managed care plans: We can help. Go to ncmedicaidplans.gov. Use the “chat” tool on the website. Or call us at 1-833-870-5500 (TTY: 711 or RelayNC.com), 7 a.m. to 5 p.m., Monday through Saturday. The call is toll free. You will need your Medicaid ID number. 2 3. Provider Information. WHAT MAKES TCM DIFFERENT? TCM is similar to the current care management provided by the Tailored Plans. Beneficiaries should expect: • More intensive and streamlined care management through one Tailored Care managerGet information about NC Medicaid Standard Plans, Tailored Plans and Medicaid Expansion. Learn about resources to help you understand and apply for coverage.The NC General Assembly has issued a Senate Bill (SB) to look at the current payment process for NC Adult Care homes. The Session Law 2019-240 SB 537 required the NC Medicaid Program to look at the managed care delivery system and establish a work group to evaluate reimbursement options for services provided by adult care homes.NC.GOV; NCDHHS; SERVICES; Search. Home; North Carolina’s Value-Based Payment Strategy for Standard Plans and Providers in Medicaid Managed Care. VBP_Strategy_Final_20200108.pdf. PDF • 492.83 KB - October 24, 2022 First Published. October 24, 2022. Last Updated. October 24, 2022.There are 4 ways to apply: Online: Apply online at ePass.; Phone: Call your county’s Department of Social Services (DSS).Find your local agency online or by calling the NC Medicaid Contact Center at 888-245-0179.; Mail, email, fax or drop off: Fill out a paper application and send it to or drop it off at your local DSS agency.Get a copy of the paper …The decision is supported by the leadership of the state’s six LME/MCOs. While the start of Tailored Plans will be delayed, specific new services will still go live Dec. 1, 2022. NCDHHS and LME/MCOs will support providers of Tailored Care Management to launch their services on Dec. 1. Through Tailored Care Management, eligible …NC.GOV; NCDHHS; SERVICES; Search. Home; North Carolina’s Value-Based Payment Strategy for Standard Plans and Providers in Medicaid Managed Care. VBP_Strategy_Final_20200108.pdf. PDF • 492.83 KB - October 24, 2022 First Published. October 24, 2022. Last Updated. October 24, 2022.Thank you for being a member of our family! We know you have lots of choices for healthcare coverage. We appreciate the trust you place in us to help you get the care you need to stay healthy. Let's get started by going over some important details about your plan.Vaya a ncmedicaidplans.gov/es (herramienta de chat disponible ) • Use la aplicación móvil de NC Medicaid Managed Care • Llame gratis al 1-833-870-5500 (número de TTY: 711 o RelayNC.com) 1 . QUÉ NECESITA HACER SI . 2 3. Solo quiere cambiar su proveedor personal (PCP) o administracion de cuidadosHealth Plans | NC Medicaid. Home. Health Plans. NC Medicaid Managed Care Health Plans. Behavioral Health I/DD Tailored Plans. EBCI Tribal Option. Health Plan …NC Medicaid provides health care to eligible low-income adults, children, pregnant women, seniors and people with disabilities. To learn more, including how to apply for Medicaid …Apr 13, 2024 · Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health plan Mar 21, 2024 · • Website*: ncmedicaidplans.gov/enroll • Mobile App*: NC Medicaid Managed Care on Google Play (Android) or the App Store (iPhone) *Tailored Plan-enrolled members cannot enroll in a Standard Plan through the website or mobile app. Certain behavioral health, I/DD or TBI services are only offered by Tailored Plans. The Enrollment By Liora Engel-Smith. North Carolina’s Medicaid program is shifting roughly two-thirds of its enrollees into managed care this summer, starting on July 1. In the process, thousands of enrollees — some of whom have never had to choose health insurance or a network — were thrust into a process that many have found difficult and confusing.NC Medicaid is a health insurance program for eligible North Carolina residents. Learn about the new Tailored Plans that will launch on July 1, 2024, and how to apply for NC …Oct 24, 2022 · Prepaid Health Plans in NC Medicaid Managed Care. PHPs-in-Medicaid-Managed-Care-PolicyPaper_revFINAL_20180516.pdf. PDF • 584.49 KB - October 24, 2022. First Published. October 24, 2022. Go to ncmedicaidplans.gov Use the NC Medicaid Managed Care mobile app Call us toll free at . 1-833-870-5500 (TTY: 711 or RelayNC.com) Fill out this form. Fax it to 1-833-898-9655. Or, mail it to NC Medicaid, PO Box 613, Morrisville NC 27560. Standard Plan Change Request. Use this form to request to change . your Standard Plan.Go to ncmedicaidplans.gov. Or call us toll free at 1-833-870-5500 (TTY: 711 or RelayNC.com). We can speak with you in other languages. 2. 3. Reason for Submitting Request. Beneficiaries may be eligible to return to NC Medicaid Direct and/or their LME/MCO if they meet one of the criteria below.Draft NC 1915 (b) Waiver Renewal - 042.06.00 - July 1, 2024. The draft application for NC 1915 (b) Waiver Renewal is posted for public comments. The Waiver can be accessed on the NC Medicaid State Plan Public Notices webpage. Comments can be submitted to [email protected]. Written comments may be sent …NC Medicaid State Plans and Amendments List (MCAC 25Mar2022).pdf. NC Medicaid State Plans and Amendments List. PDF • 73.81 KB - March 24, 2022. NC Medicaid State Plans and Amendments List. First Published. March 24, 2022. Last Updated. March 24, 2022.About NC Medicaid Expansion. NC Medicaid is now available to more people, including single adults ages 19-64. Learn more.Provider resources for UnitedHealthcare Community Plan of North Carolina products including prior authorization information, provider manuals, forms, recent news and more. Supported plans include UnitedHealthcare Dual Complete® RP (Regional PPO SNP) R1548-001 and UnitedHealthcare Dual Complete® (HMO SNP) H5253-041. NC Medicaid is a health insurance program for eligible North Carolina residents. Learn about the new Tailored Plans that will launch on July 1, 2024, and how to apply for NC Medicaid online or in person. Managed Care is a health care delivery system organized to manage cost, utilization, and quality. Medicaid managed care provides for the delivery of Medicaid health benefits and additional services through contracted arrangements between state Medicaid agencies and managed care organizations (MCOs) that accept a set per member per month (capitation) payment for these services. Eligibility and Enrollment. To participate in PACE, an individual must: Be enrolled in Medicaid only. Be enrolled in Medicare only. Be enrolled in Medicare and Medicaid (dually eligible) Have the ability to privately pay. To receive PACE services, an individual must: Be 55 years of age or older. Be determined to need the level of care required ... Managed Care is a health care delivery system organized to manage cost, utilization, and quality. Medicaid managed care provides for the delivery of Medicaid health benefits and additional services through contracted arrangements between state Medicaid agencies and managed care organizations (MCOs) that accept a set per member per month (capitation) payment for these services. Contact. NC Medicaid Contact Center. Phone: 888-245-0179. Local Division of Social Services Directory. Beneficiaries have two choices to find a dentist in North Carolina. To find a dentist in North Carolina using the Insure Kids Now Website (for both adults and.You need to enable JavaScript to run this app.Contact. Mailing Address. 2501 Mail Service Center. Raleigh, NC 27699-2101. Telephone. NC Medicaid Contact Center 1-888-245-0179. Local Department of Social Services Directory. The Division of Medical Assistance is to use the resources and partnerships of Medicaid to improve health care for all North Carolinians.Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planThe North Carolina Department of Health and Human Services today announced the state’s five Medicaid prepaid health plans have joined NCCARE360 — the nation’s first statewide coordinated care network connecting individuals to local services and resources.. Health plans AmeriHealth Caritas North Carolina Inc., Carolina Complete … Behavioral Health Crisis Line. 844-594-5076 (TTY 711) 24 hours a day, seven days a week. Call us if you are experiencing emotional or mental pain or distress. We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911. • Federally recognized tribal members or others who qualify for services through Indian Health Service (IHS) • People in the Program for All-Inclusive Care for the Elderly (PACE)Humana has a proud history in the healthcare industry. We began in 1961 as a nursing home company called Extendicare and became known as Humana in 1974. Since the 1980s, Humana has been centered on healthcare. Helping our members on their health journey is our main focus.Online at ncmedicaidplans.gov ; The NC Medicaid Ombudsman offers free and confidential support if beneficiaries have trouble with access to health care and connects people to resources like social services, legal aid, and other programs and resources. Beneficiaries may contact the NC Medicaid Ombudsman: By calling 877-201 …WellCare of North Carolina partners with providers to develop and deliver high-quality, cost-effective health care solutions. We understand that maintaining a healthy community starts with providing care to those who need it most. We are committed to improving the quality of life of our millions of members, who often include some of our nation ...DHHS has announced the launch of NC Medicaid’s managed care enrollment website, www.ncmedicaidplans.gov, in preparation for the launch of Medicaid Managed Care scheduled on July 1, 2021.Medicaid Managed Care open enrollment will begin March 15, 2021 and will continue through May 14, 2021. The purpose of the enrollment website …Contact. NC Medicaid Contact Center. Phone: 888-245-0179. Local Division of Social Services Directory. Beneficiaries have two choices to find a dentist in North Carolina. To find a dentist in North Carolina using the Insure Kids Now Website (for both adults and.Find out if you qualify for a Special Enrollment Period. Still need health insurance? You can enroll in or change plans if you have certain life events or income, or qualify for Medicaid or CHIP. Check if you can enroll/change. Looking for coverage for a …Web page: What to do if your NC Medicaid will move to a Tailored Plan Last updated: April 10, 2024. Additional languages: Spanish. An explanation of the transition to Tailored Plans and what you should do if you are affected.Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for … Tuesday, April 16, 2024. Revised policy in addition to services outlined in Maternity Coverage and Reimbursement Bulletin posted Oct. 23, 2023. 1915 (b) (3) Services Transition to 1915 (i) Services by June 30, 2024. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday. Or use the chat tool to chat with us online. For answers to common questions, go to Get answers . This law directed the Department of Health and Human Services to create a "Medicaid Reform" plan that will help doctors and other health care professionals focus even more on quality care and making patients healthier, while controlling costs to taxpayers. Although the official public comment period ended April 18, the Department …
[email protected]. We appreciate your patience. Aug. 29, 2023 - NC Medicaid will host a virtual Personal Care Services (PCS) Stakeholder meeting on Wednesday, Sept.6, 2023, from 3 – 3:45 p.m. The purpose of the meeting is to introduce our new NC Linking Individual and Families for Long Term Services and …. San jose airport to san diego
Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday. Or use the chat tool to chat with us online. For answers to common questions, go to Get answers . There are 4 ways to apply: Online: Apply online at ePass.; Phone: Call your county’s Department of Social Services (DSS).Find your local agency online or by calling the NC Medicaid Contact Center at 888-245-0179.; Mail, email, fax or drop off: Fill out a paper application and send it to or drop it off at your local DSS agency.Get a copy of the paper …We can help. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of …Provider Support Line: 866-799-5318. Provider Contracting Questions: 984-867-8637. Fax: 813-283-3045. [email protected]. Claim Submission Questions: [email protected]. Pharmacy Service Line. 866-799-5318.Tuesday, April 16, 2024. Revised policy in addition to services outlined in Maternity Coverage and Reimbursement Bulletin posted Oct. 23, 2023. 1915 (b) (3) Services Transition to 1915 (i) Services by June 30, 2024.The Department of Health and Human Services manages the delivery of health and human-related services for all North Carolinians, especially our most vulnerable citizens - children, elderly, disabled and low-income families. The Department works closely with health care professionals, community leaders and advocacy groups; local, state and ...Login to Enroll. Key Not Found For: pageNotFound_instructions. Key Not Found For: pageNotFound_body.To learn more about enrolling for services as part of the Alliance Health Plan, contact Member and Recipient Services at 800-510-9132 (Relay 711). Serving people in North Carolina's Cumberland, Durham, Johnston, Mecklenburg, Orange and Wake counties who are insured by Medicaid or are uninsured.Update your address and other information for Medicaid with an enhanced ePASS account – without having to call or visit your local Department of Social Services (DSS). Sign up today at epass.nc.gov. You can also visit or call your local DSS to check your information or report changes. To find your local DSS, go to ncdhhs.gov/localdssA volunteer Medicaid Ambassador can walk you through the online Medicaid application (ePASS or HealthCare.gov) and answer questions you may have about the application. They cannot complete an application on your behalf. Find a Medicaid Ambassador near you. How to Use NC Medicaid Managed Care . Cómo utilizar NC Medicaid Managed Care. NC Medicaid is committed to providing our county partners with resources to help Medicaid beneficiaries smoothly transition to managed care. This webpage is your "County Playbook" a place where general and detailed information is stored to help you support North Carolina's transformation to NC Medicaid ... • Federally recognized tribal members or others who qualify for services through Indian Health Service (IHS) • People in the Program for All-Inclusive Care for the Elderly (PACE) ncmedicaidplans.gov to learn more 2. Direct them to ncmedicaidplans.gov to chat with an Enrollment Specialist 3. Direct them to download and use the NC Medicaid Managed Care mobile app 4. Tell them to call 1 -833-870-5500 to speak with an Enrollment Specialist. The call is free. 5. Individuals with hearing impairments may .